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Hi Alison,We completely understand how frustrating this delay must have been for you, and we truly appreciate your patience while waiting for your order. We are very sorry to hear that your request to return the unopened package has not yet been addressed.The delay you experienced was due to recent tariff and policy changes that have temporarily impacted the processing and movement of shipments through customs. These changes require additional checks, fees, and adjustments before packages can be released for delivery. On top of this, the ongoing postal strike has further affected delivery timelines, which unfortunately caused the order to take much longer than expected.We’ve forwarded your request for a return and refund to our support team so it can be reviewed and handled as quickly as possible. An account manager will get in touch with you to provide you with updates and assistance every step of the way.Thank you again for your patience and understanding during this difficult situation, and thank you for choosing Border Free Health!

Hi Thomas,Thank you so much for your kind words! We're thrilled to hear that you’re satisfied with both our customer service and the product. At Border Free Health, your well-being is our top priority, and we're committed to providing a seamless and supportive experience every step of the way.Thank you once again for choosing Border Free Health. We truly value your trust and look forward to being your continued partner in healthcare.

Hi Jeannine,Thank you for your wonderful words! We’re so glad we could assist you with your prescription and help make the cost more manageable. Your trust means a lot to us, and we’re committed to providing the support and care you deserve.Ensuring you receive the care you need quickly, easily, and at the right price while providing exceptional customer service is always our top priority.Thank you for choosing Border Free Health. Have an amazing day!