Myrbetriq

Hi Brent!Thank you for sharing your feedback and for choosing Border Free Health! We sincerely apologize for the delay and the inconvenience caused by the multiple follow-ups. We understand how important it is for you to receive your order in a timely manner. Your experience has been noted, and we’ll make sure to review our process to ensure all requirements are communicated clearly from the start. We truly appreciate your patience, and we’ll do our best to make your refill experience much smoother moving forward.Thank you once again for choosing Border Free Health!

Hi Diane,Thank you so much for your wonderful feedback! We’re thrilled to hear that Myrbetriq has been a winning medication for you and that any side effects were minimal and resolved quickly. It’s also great to know that our customer service team provided you with the efficient and attentive support you deserve.Your trust truly means a lot to us, and we’re grateful for the confidence you’ve placed in Border Free Health. Feedback like yours inspires us to keep improving our service and to continue providing a reliable and caring experience to all our customers.Thank you once again for choosing Border Free Health!

Hi Kent,We truly appreciate you taking the time to share your experience. We are so glad to hear that, despite the shipping challenges caused by the strike, our team was able to find a solution and ensure your order reached you successfully.Your kind words mean a lot to us. Our team takes pride in providing clear communication and genuine care throughout the process, and it is wonderful to know that this made a difference for you.Thank you for your patience and understanding while we worked through the situation. We value your trust and look forward to continuing to serve your health needs with the same level of care and commitment.Thank you once again for choosing Border Free Health! We look forward to assisting you again soon and wish you the best on your path to full recovery.

Hi Gail,We sincerely apologize for the repeated delivery issues you’ve experienced with the post office. We completely understand how frustrating it must be to face delays in receiving your medication, especially when timely delivery is so important.Please be assured that we’re actively working with our shipping partners to prevent these disruptions from happening again. Thank you for your feedback, this will surely help us identify where we need to improve, and we truly appreciate you taking the time to let us know.Thank you for your continued trust in Border Free Health. We value your patience and understanding, and we remain committed to making your experience smoother moving forward.

Hi Alison,We completely understand how frustrating this delay must have been for you, and we truly appreciate your patience while waiting for your order. We are very sorry to hear that your request to return the unopened package has not yet been addressed.The delay you experienced was due to recent tariff and policy changes that have temporarily impacted the processing and movement of shipments through customs. These changes require additional checks, fees, and adjustments before packages can be released for delivery. On top of this, the ongoing postal strike has further affected delivery timelines, which unfortunately caused the order to take much longer than expected.We’ve forwarded your request for a return and refund to our support team so it can be reviewed and handled as quickly as possible. An account manager will get in touch with you to provide you with updates and assistance every step of the way.Thank you again for your patience and understanding during this difficult situation, and thank you for choosing Border Free Health!