Xarelto

Hi Annette,Thank you for your kind words about our staff. We truly appreciate your feedback. We’re glad we could assist you with your Xarelto order. At the same time, we sincerely apologize if our communication fell short of your expectations. Please know that we are actively working on improving clarity and timeliness in our updates to ensure a smoother experience moving forward.Your trust means a lot to us, and your feedback helps us serve you better. Thank you once again for choosing Border Free Health. We look forward to assisting you again soon.

Hi Diane,We completely understand how stressful and frustrating this delay has been for you, and I truly appreciate your patience as we work through these challenges together. Please know that your health and peace of mind are very important to us.The delay you experienced was due to recent tariff and policy changes that have temporarily impacted how shipments are processed through customs. These new requirements mean that additional checks, fees, and adjustments must be made before packages can be released. On top of this, the ongoing postal strike has further affected delivery timelines, making things even more difficult than usual.We are actively working on solutions, including exploring alternative shipping channels and ensuring orders are processed as quickly as possible. To help ease your concern about your next refill, we recommend placing your order a little earlier than usual so we can get ahead of any potential delays. Rest assured, our team is closely monitoring every order and will keep you updated every step of the way.Thank you again for your understanding and patience. We’re here to support you and ensure you have the medication you need without interruption. And thank you for choosing Border Free Health!

Hi LauraThank you so much for sharing your feedback! We’re truly delighted to know that you had a great experience with our customer service team. At Border Free Health, we are committed to providing not only reliable access to your healthcare needs but also the personalized support and care you deserve.Your trust and satisfaction mean a great deal to us. Once again, thank you for choosing Border Free Health! We look forward to serving you again and continuing to be your trusted partner in health and wellness.

Hi Karen,Thank you so much for your kind words! We're honored to be called “the best pharmacy around” it means a lot to our team. We're especially glad we could deliver your prescription promptly when you needed it most. Caring for our customers isn’t just what we do, it’s who we are.Thank you once again for choosing Border Free Health. We look forward to serving you again and being a trusted partner in your ongoing healthcare needs.

Hi Anette,Thank you for your kind feedback! We’re delighted to hear that your assigned Account Manager John C. provided you with excellent service. At Border Free Health, we’re committed to making your experience smooth and stress-free, and it’s wonderful to know John delivered on that promise. We’ll be sure to share your appreciation with him.If you have any questions or need further assistance, please let us know, we’re here to support you.Thank you for choosing Border Free Health, and have an amazing day!